How does the remote control work?

Our remote connection establishes a secure 256-bit AES SSL Encryptionconnection to your computer over 

the Internet, and no prior interaction or pre-installed client software is needed. It allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control.

I am behind the firewalls, can you still connect to my PC?

Yes. Our remote connection works transparently through firewalls.

Can you get back into my computer after my session is over?

No, the client software only runs for the duration of the support session. At the end of the session it uninstalls completely, we can no longer see or access your computer.

Do you support Mac?

No. Currently we do not support Apple computer.

Can you support older computers?

The oldest computers we typically service are PCs that have a Windows 98 operating system. That would make a computer about 5+ years old. If your PC is older than 5 years or has Windows 95/98/ME it is more difficult to correct problems and prevent new problems from happening. We suggest considering purchasing a new computer if your system is over 5 yrs. old.

Is your work guaranteed?

Our computer services are guaranteed for five (5) days. If there is a problem with any service we provide, customers must notify us within five days and we will work to remedy any issues quickly and professionally.